This is a Single Sign On error. More details.
This is most likely because the faculty member has not published the course yet. Each course in myCourses must be published by the instructor before students can see if. IT will publish all courses on the first day of the term.
This happens from time to time. Check Student Info to make sure the student has indeed dropped the course. If so, the student can be manually removed by a Canvas admin (AVP IT, Academic Technology Support Specialist, Applications Manager, Web Services Manager).
Not every error is common. If you have a problem with myCourses, there are multiple ways to get help.
- Use Canvas support.
- Log in to myCourses.
- Click on the Help menu.
- Use the links to call or live chat with Canvas support. Chat is available 24/7!
- Contact InfoTech for help!
Location: Sanderford Administrative Complex, First Floor
Office Hours: M-F • 8 am - 5 pm (Summer: 8 am - 4 pm)
Extended Help Desk: M-Th • 5 pm - 10 pm (Fall and Spring, Call-in support only)
email@example.com • (254) 295-4658 • Fax: (254) 295-4221
Page last updated May 17, 2018